Customer Service

 


 

Shipping & Delivery

All shipping offers apply only to the Continental USA only. Anyone living in Hawaii, Alaska or outside of the USA must get special quotes. We reserve the right to cancel any order for any reason.

 

Returns & Replacements

All products with the exception of closeout and overstock items properly returned under this policy are eligible for a refund or exchange. We will refund you the total purchase price, upon receipt of the product, less any shipping costs that we incurred to ship your order (this applies for free shipping items as well), and a 15% restocking fee. We waive restocking fees for exchanges.

Simply email us at sales@FineStems.com to let us know about the return. We will provide you with an RMA number (Return Merchandise Authorization Number). Please re-package your item back into the original packaging with a note stating your Name, Address, phone number and RMA number.

We will notify you via e-mail of your refund once we have received and processed the returned item. Please note: we will refund shipping costs only if the return is a result of our error.

We will do our best to process the return quickly. Please allow 7-10 business days for processing. Refunds will be credited to the original purchasing credit card account number only.

 

Ordering

Purchase Orders received on-line are normally processed within 24 – 48 hours on weekdays and shipped on the following business day. We also accept orders via Phone. Please call our Toll Free number 1(866) 816-3005 to make an order over the phone. If you prefer to pay via PayPal, please use our Express checkout method after viewing your cart content.

 

Payment, Pricing & Promotions
Acceptable payment methods are PayPal, Visa, Mastercard or Discovery. For orders over $3,000 we may request payment to be made via Cashier’s check or wire transfer. We reserve the right to cancel or reject any order for any reason.

 

Viewing Orders
You may view your order by logging in to “My Account” with your e-mail address and password.

 

Updating Account Information

You can easily update your account information from "My Account" link. Updating your account information ensures your orders are delivered to the correct address and that your credit card payments are processed properly.

Terms and conditions

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern [business name]'s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term FineStems.com or 'us' or 'we' refers to the owner of the website whose registered office is 445 W Ogden ave, Clarendon Hills, IL 60514. The term 'you' refers to the user or viewer of our website.

 

The use of this website is subject to the following terms of use:

- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: google, bing
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of United States of America.

 

To the trade - Designer Program

The Designer Program offers architects, designers, homebuilders and interior design businesses access to our products. That are widely used in clients homes, model homes, hotels, restaurants, retail environments, as well as offices and corporate lounges.
Call 1(866) 816-3005 or email Sales to learn about our designer discounts.